HELP YOUR CUSTOMERS COMMUNICATE EASILY!
SoftProdigy launched an easy and comfortable chat option that has the potential to completely transform the way you interact with your customers – MagChat. This is a fast, powerful, and intuitive extension that makes it easy for visitors on an online store to talk to sales professionals on the go, without having to navigate much or deviate from the product page. The live chat extension was specially devised to enhance a potential buyer’s experience, and play an important role in converting visitors to buyers.
HOW MAGCHAT ENHANCES BUYERS EXPERIENCE?
MagChat is the equivalent of hiring a personal shopping assistant whose job is to guide a visitor throughout the shopping process. For instance, if the online shopper needs help to choose the best product, locate it on the website, and go through the payment process, he can simply chat side-by-side with the sales professional and get the step-by-step procedure. The extension is easy to install and, owing to its amazing features, can easily and immediately start generating a good ROI. MagChat provides a new way for making your customers interact with your customer executives via chat option. The extension has a very new and enhanced user interface that will enhance customers experience on your store. The extension also includes some exciting new features that are listed below.
1. Better User Interaction and Interface
MagChat has a unique user interface that instantly clicks with the audience. It is very different from other chat modules in the Magento® extension marketplace. Extension provides an easier interaction option to the customers whether the customer executive is present or not.
Customer Executives are Online
Customer Executives are Offline
2. Extension Is Compatible with All Mobile Devices
The extension works flawlessly on all mobile devices including iPhone, iPad, Android and many more. Given the need of websites to go mobile with their online stores, this is an excellent option.
3. Extension Provides An Option For Visitors To Mail In Case Of Unavailability Of An Operator.
In the absence of a resource who can solve problems for customers on chat, they have an option to mail their queries to the concerned person. The mails can be answered as per the convenience of the person concerned and as per the company protocol.
4. Customer Can Select the Avatar Matching His / Her Mood to Start the Chat
Different Avatars are available for you to choose from. You can choose an avatar depending on your mood to start the chat.
- Easy to install Chat module Review by Natalie
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