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FAQ

Who we are?
SoftProdigy is a Chandigarh based company offering technological solutions to enterprise, startups, and small businesses. We are one of the subsidiary companies under the Altruist India (http://www.altruistindia.com/). We have a workforce of more than 100 dedicated skilled software engineers/professionals and have been into business for over 9 years.
What do we offer?

We offer custom web development solution, ecommerce web development, CMS, and Graphic Design services to our clients. In the domain of mobile app development, we excel in iOS, Android, Windows, Blackberry, Enterprise, and Game development. We also offer Strategic Internet Marketing solutions such as SEO, ORM, SMM, and can ensure that your website stays on the first page of search engines for any set of given keywords.

What are your other services?

We also offer Staffing services and Business Consulting for people who are setting out their business. Softprodigy even provides expert testing services for web, mobile applications, and desktop applications. Using the correct mix of experienced Testing resources, matured processes, frameworks and a robust delivery model, SoftProdigy enable clients to attain a quick turnaround time and an optimal Return on Investment.
We also offer Magento and Woocommerce based themes and extensions to go with your website. You can visit the store here: https://www.softprodigy.com/store/

Why prefer software outsourcing?

By outsourcing you can reduce the overhead costs since the whole set of in-house development team can cost a fortune. You can also avoid long term commitments to an in-house team.

How will my business requirements be met through a custom website?

At SoftProdigy, we understand that every business has unique requirements. You can put down your specifications and preferences and we will incorporate these into the site appropriately. Our team will start work after a thorough understanding of the nature of your business so that we can include the exclusive features of your business and firm on the site.

How is quality ensured in offshore development?

We provide secure connectivity to companies anywhere in the world and are staffed by skilled teams engaged in legacy systems upgradation, custom web and application development, enterprise application management, etc. We are fully adapt with testing and ensure quality output for any of your product.

Do you provide fully integrated web solutions?

SoftProdigy has a long track record of developing fully integrated web-based applications, such as supply chain management systems designed specifically for small business. We offer expertise in client/server application development using modern, recognized development techniques, and can provide advanced Windows front ends, or simplified web-based interfaces to existing data.

How does your CRM solution cater to my company needs?

Front Office solutions require the integration of complex software, switching systems, voice response units, computer telephony interfaces, and various legacy systems. The differences in needs and situations from company to company mandate a Front Office solution that can be customized. SoftProdigy keeps in mind the requirements of your company and develops a solution that best match it.

What benefits can you guarantee?

All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential.
Price guarantee: Minimum 60% cost-saving over on-site development.
Support guarantee: Free 3-4 weeks support for defect resolution.
Results guarantee: Progress-linked payments weighted toward the end.

How does my business benefit using custom software?

There are at least four major ways your business benefits from using custom software:

  • Increasing efficiency by taking over routine activities from individuals, freeing them to deal with tasks where human attention is indeed vital.
  • Reducing the risk of errors by removing human involvement from routine manual tasks.
  • Cutting costs in office materials by eliminating unneeded paperwork and manual administration.
  • Providing up-to-date information on your business by automating business processes that you can track and analyze in real time.
What are the indications that my business needs custom software?

Some indications that your business could do better with custom software are:

  • Having to reenter the same, or similar data into multiple software applications.
  • Producing large amount of printed material, where supply of data could be substituted with electronic means.
  • Sending regular notifications to your clients manually.
  • Keeping your website up-to-date by hand with data obtained from software applications or documents.
  • Doing tedious calculations on regular intervals to get information out of your business activities.
How do you assure confidentiality?
  • We sign NDAs and Confidentiality Agreements as required by you.
  • All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses.
  • Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
  • At a practical level, all CD-Writers need authorization for usage. Internet uploads larger than a threshold also need authorization.
Is my production data safe with you?

We ensure data safety through our robust IT infrastructure. All client websites and applications are hosted on our in-house staging servers that are behind a hardware firewall.
For all development related work, SVN/GIT repositories are maintained. Multiple versions and copies of these are also kept on NAS drives to make sure you have your data secured even in the event of a mishap.

How can I be confident of the quality and reliability?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong.
Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.

How do we keep ourselves informed about progress?

We will send you regular project status reports via basecamp and emails. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences).

We like the idea, but are unsure. Can we do a Pilot Project?

SoftProdigy welcomes you to try our services. You may choose to have us do a Pilot Project. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project. Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Projects are typically within 2-4 weeks’ duration. We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.

What are your payment models?

We work either in Time and Material mode (payment is linked to milestones) or on per-hour rates basis (where full time employee is hired for a project). For long-term committed clients who prefer time-based billing, we also offer a monthly rate.

What are your payment terms?

For payment terms, please contact us directly at (https://www.softprodigy.com/contact/).

What process or project management methodology do you follow?

To read about our process, please visit here. (link to our approach page)

Are you a member of any industry body?

We are proud to be associated with the following bodies:

What certifications do we have?

We have numerous certification such as:

  • Microsoft Gold Certified Partner
  • Google Certified Developer
  • Magento Certified Developer Plus