Remote Infrastructure Management

Businesses today face a considerable challenge to effectively optimize their IT infrastructure and related Operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security.

Remote Infrastructure Management (RIM) provides effective end-to-end management and support of IT assets regardless of their location by pro-active and predictive monitoring. 90 to 95 per cent of infrastructure issues can be resolved remotely.

Our service management tool enables us to deliver remote infrastructure management services while servers/infrastructure are located at customer premises or at any of our own datacenters, reducing the service cost and enhancing service performance. As well as delivering your service more effectively, we facilitate transformation through evolving infrastructure to meet business and technology requirements.

Our services deliver the following business benefits:

• A comprehensive solution across all platforms and operating systems
• Cost reductions from consolidation, economies of scale and blended sourcing
• Best-of-breed customer service with global support
• Optimized performance and improved productivity
• Continuity, availability, security, resilience, disaster recovery.
• Our focus is the reduction of total cost of ownership with simultaneous improvement of service quality.